Privacy policy on data collection, storage, usage and purging

  1. The data on cloud is managed with strong and strict information security and in compliance with applicable rules.
  2. To ensure that there is no leakage of data in case of mobile phone theft, no user data is temporarily stored in local mobile databases (such as SQLite) within the application.
  3. All the data storage happens temporarily or permanently happens on our secured cloud only through the secured API calls.
  4. User authentication:Users of Shriram One Super App are required to use strong, unique MPIN or set the Biometric lock, and encouraged to enable multi-factor authentication (MFA) for added security.
  5. Our Identity and Access Management (IAM) module has framework of policies, processes, and technologies that Shriram One Super App uses to manage and secure digital identities and access to users resources. In IAM we have strictly ensured that only authorized individuals have access to specific systems, applications, data, and physical locations.
  6. User access to the Shriram One Super App's features and data are controlled based on their role, with the principle of least privilege applied to ensure that users only have access to the data they need.
  7. Termination of user identities and their associated access privileges in case of regular fraud identification is taken care by the system.
  8. All sensitive data transmitted between the mobile app and servers will be encrypted using industry-standard encryption protocols. Sensitive data are encrypted in rest and transit to improve security, reduce the risk of data breaches and comply with regulatory requirements.
  9. We use solid fraud identification frameworks to avoid the device frauds and digital frauds that can take place through the Shriram One Super App. We directly restrict access to the app from hackers who use tools to perform suspicious, illegal or other hacking activities on the app.
  10. We have developed Fraud Risk Engines that continuously monitor user behavior across devices, classify them into Low, Medium, and High-Risk categories, and blacklist fraudulent users.
  11. We have a regular suspicious transaction monitoring system in place that uses string machine learning models to closely monitor possible money laundering activities. This system reports any suspicious activities to the mandated portals of RBI/NPCI at the backend.
  12. Shriram does not hold any Liability on the information collected from you by third party website or application and Shriram is not at all liable to indemnify you for any third party actions.
  13. Audit Trail:As part of Shriram One Super App backend we maintain detailed logs of user activity including login attempts, transactions, and other sensitive operations.
  14. Data backups:To protect against data loss in the event of a security breach or other incident, regular backups of app data are taken. We have implemented multiple replica databases to prevent data loss, and all data are stored in cloud servers located within India's regions.
  15. Third-party security:All third-party libraries or services used by the app are thoroughly vetted for security vulnerabilities and are regularly updated to address any identified issues.

Privacy policy on Services partners

By clicking on our Popular Services partners, you will be exiting the ShriramOne App and entering our Partner/External website. This link is provided only for the convenience of ShriramOne's customers. Further, you hereby agree to share your personal information with the partner for identification purposes.

ShriramOne is not selling/rendering any of these products/services. Neither ShriramOne guarantees nor represents any offers made by its merchants. ShriramOne is not liable/responsible for the sale/quality/features of the products/services selected for purchase by its customers.

Contact Us

LOANS

Toll free: 18001034959

Toll free: 18001036369

DEPOSITS

Toll free: 02241574545

OFFICE LOCATIONS

CORPORATE OFFICE:

Shriram Finance Limited, Wockhardt Towers, 3rd Floor, West Wing, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400051. Maharashtra Tel. No: +91 22 4095 9595,

Fax: +91 22 4095 9596/97

REGISTERED OFFICE:

Shriram Finance Limited, 14A, Sri towers, South Phase, Industrial Estate, Guindy, Chennai – 600 032, Tamil Nadu. Tel. No: 044 485 24 666

Fax: 044 485 25 666